Dear Cyclist with recalled SRAM Road Hydraulic Brakes:
SRAM’s new Model Year 2015 (MY15) road hydraulic brakes are in full production and will be shipping the first week of May. We decided to delay slightly due to increased validation testing. The following instructions explain specifically how to obtain your replacement MY15 SRAM road hydraulic disc and rim brakes:
All orders will be initiated via your local bicycle dealer. Instructions are as follows:
If you are located in the following markets, your local bicycle dealer should contact their local SRAM Dealer Service Department for all orders and information regarding replacement Model Year 2015 Hydro brake units.
SRAM Dealer Service supported markets include:
- United States
- United Kingdom
If you are a consumer in other locations: Obtaining your Model Year 2015 Hydro replacement will occur via your local bicycle dealer, who must contact their local SRAM Distributor Service Center to submit an order for your Hydro replacements via their standard warranty process.
If you have received interim mechanical brakes and are now looking to have them replaced with new Model Year 2015 Hydro:
- Please contact – call or visit – your local bicycle dealer of choice
- Provide them your name and the RA number from your interim mechanical product order
You may choose to work through an alternate dealer than where you obtained your interim mechanical brakes, but you must have your RA number available to do so.
If you have not received interim mechanical product and have been waiting patiently to swap your recalled Hydro for the new Model Year 2015 Hydro product:
- Please contact – call or visit – your local bicycle dealer
- Provide them your name, email address, and the serial numbers from your SRAM hydraulic rim or disc calipers (see photo)
Your dealer will confirm your Model Year 2015 Hydro order and exact ship date with SRAM’s service group.
Confirm, with your dealer, the appointment for installation of your Model Year 2015 Hydro brake system.
Dealers: please note that Model Year 2015 Hydro product required for unsold dealer inventory will begin to ship late May, 2014.