Dear Cyclist with recalled SRAM Road Hydraulic Brakes:
We want to update you on progress with our Road Hydraulic Brake Recall. As we have previously announced, we are offering you a mechanical brake system installed at our cost at your favorite Dealer. These systems are being delivered into the market beginning this week. Please contact your Dealer so that they can get the proper parts on order, and they can schedule your replacement.
In addition to a mechanical brake system, we are offering you the choice to upgrade to our new Model Year 15 hydraulic system, or if you want to keep the mechanical system, we will provide cash reimbursement of US$200 or EUR 150. Please note, our new Model Year 15 hydraulic brakes will be available starting in the second half of April. We hope that you will choose to upgrade and experience the benefits of a great hydraulic braking system.
The recall process starts with contacting your Dealer who will initiate the replacement and tracking process. Once this has been initiated, SRAM will send an email to you confirming your contact information and replacement logistics. SRAM will reimburse the Dealer directly for installation cost.
Thanks for your patience and support, and we apologize for this problem.